![]() ![]() Not the most trusting hotel I've stayed at. I shall be pursuing this further with the authorities but please be warned this hotel is not being honest about their hidden costs. I expect much more from a recognised chain of hotels and I am sure this behaviour is not representative of the Sheraton brand. ![]() THERE WILL BE EXTRA CHARGES THEY DON'T TELL YOU ABOUT. If you do stay in this hotel CHECK YOUR CREDIT CARD STATEMENT VERY CAREFULLY. They were going to stay there for 3 nights but after this disgraceful and deceitful behaviour from the hotel they will stay at another hotel. They were offered another room but it was very late in the evening when the children were already sleeping. My wife is looking into an official complaint with the Mexican authorities for fraud as this may have been not authorised by the hotel. She was told she could not get this money back and just "tough luck" basically. They said there is a BED tax to pay and detailed many other hidden taxes that aren't stated on. She went down to the front desk at around 9pm to complain and was informed that even though state the price includes taxes it does not cover all the taxes. After checking in she checked her credit card statement later that evening and realised that they had taken $18,000MXN. The total price quoted for the rooms for one night was $9000MXN. I made a reservation through for 3 rooms for my wife and her family.
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